AM BATHROOMS + PROJECTS PRIVACY POLICY

1. What Information We Collect

We may collect the following types of personal information:

• Your name
• Email address
• Telephone number
• Residential or project address
• Information about your renovation project, design preferences and budget
• Records of communications with our team
• Payment or invoicing information where required
• Website usage information, including your IP address, browser type, pages visited and time spent on our website through cookies and analytics technologies.

We generally collect personal information directly from you when you:

• Complete a contact or enquiry form
• Book a consultation
• Request a quotation or proposal
• Contact us by phone or email
• Engage our design or construction services.

We may also collect information automatically when you visit our website through cookies and analytics tools.

Sensitive Information

We generally do not collect sensitive information. If it becomes necessary to collect sensitive information (for example, information relating to accessibility requirements for your renovation), we will only do so with your consent or where otherwise permitted by law.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries
• Prepare quotations and renovation proposals
• Schedule consultations and site visits
• Deliver our renovation and interior design services
• Coordinate trades, suppliers and consultants
• Manage your project from commencement through to completion
• Process invoices and payments
• Manage warranties, maintenance requests and post-completion support
• Improve our website and customer experience
• Send you information about our services where you have consented or where otherwise permitted by law
• Comply with our legal and regulatory obligations.

Where you have opted in to receive marketing communications from us, you may opt out at any time by using the unsubscribe link in our emails or by contacting us directly. We will not send you marketing communications unless you have given us your consent.

3. Disclosure of Your Information

We may disclose your personal information to:

• Contractors and trades involved in your renovation
• Suppliers and manufacturers
• Studio Jenka, our interior design partner, who is engaged on all projects prior to commencement
• Professional advisers including accountants, lawyers and insurers
• Payment processors
• Information technology providers
• Website hosting providers
• Cloud software providers
• Analytics providers
• Government authorities or regulatory bodies where required by law.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Some of our service providers may store or process your personal information outside Australia, including in the United States. This may occur through third-party platforms we use to operate our business, such as cloud software, analytics, and website hosting providers. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the Australian Privacy Principles.

By using our website or engaging our services, you consent to your personal information being transferred to and processed in countries outside Australia where our service providers operate.

4. Cookies and Website Analytics

Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website. They help websites function efficiently, remember your preferences and provide information about how visitors use the site.

Cookies do not typically identify you personally, but they may be linked with personal information we collect.

We use cookies to:

• Ensure our website functions correctly
• Improve website performance and user experience
• Analyse website traffic and visitor behaviour
• Remember your preferences where applicable
• Help us improve our website and services over time

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and cannot be switched off. They enable core website functionality such as page navigation and security.

Analytics Cookies

We use analytics tools, such as Google Analytics, to understand how visitors use our website. These cookies collect aggregated and anonymous information, including:

• Pages viewed
• Time spent on pages
• Device type
• Browser type
• General geographic location
• Referral source

This information helps us improve the performance and usability of our website.

Marketing Cookies

We do not currently use advertising or marketing cookies.

If we introduce marketing technologies such as Meta Pixel or Google Ads Conversion Tracking in the future, this Cookie Policy will be updated accordingly.

Managing Cookies

Most web browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Receive notifications before cookies are stored

Please note that disabling some cookies may affect the functionality and performance of our website.

For more information about managing cookies, visit your browser's support pages.

Third-Party Services

Our website may use trusted third-party providers, including website hosting, analytics platforms and embedded content providers. These providers may also place cookies in accordance with their own privacy policies.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time. Any updates will be published on this page with the revised effective date.

5. How We Store and Protect Your Information

We take reasonable technical and organisational measures to safeguard your personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Your information may be stored using secure password-protected systems and reputable third-party business platforms used to operate our business.

We retain your personal information for as long as reasonably necessary to support the ongoing quality of our services, including for reference in future projects and to assist returning clients, and to:

• Deliver our services
• Manage warranties and aftercare
• Maintain appropriate business records
• Resolve disputes
• Comply with our legal obligations.

If you would like your information removed from our records, you can request this by contacting us at info@ambathrooms.com.au and we will action your request unless we are required by law to retain it.

6. Data Breaches

We take data security seriously. In the event of a data breach that is likely to result in serious harm to any individual whose information is involved, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including:

• Assessing the breach as quickly as possible
• Taking steps to contain the breach where possible
• Notifying the Office of the Australian Information Commissioner (OAIC)
• Notifying affected individuals where required by law.

If you believe your personal information held by us may have been compromised, please contact us immediately at info@ambathrooms.com.au.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate or out-of-date information.

To make a request, please contact us at info@ambathrooms.com.au. We will respond within 30 days. In some circumstances, we may decline a request for access or correction and will explain our reasons in writing.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us at info@ambathrooms.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the:

Note: Privacy complaints must be submitted in writing via the OAIC's online complaint form or by email.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed towards children under 16 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.

12. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact: